Go to the login screen and click on 'forgotten password'.
Enter your email address and click "Reset password." You'll receive an email.
with a temporary password, which you can easily change afterwards.

As soon as we have received your order, you will receive a confirmation from us
An email confirmation. Didn't receive an email within an hour?
Please check your spam folder. If you don't find a message from us there either, please
then please contact us by email or telephone.

We do our utmost to update our product offering in real time
to keep up to date. The products you see in the webshop are therefore
usually in stock immediately. If an item is not available after
placing your order, we will contact you as soon as possible
to provide a suitable solution.

Because we work with a real-time connection with our
warehouse, your order will be processed immediately and prepared for
shipping. This allows us to deliver quickly, but unfortunately this means that
not possible to cancel an order.

Yes, all orders include VAT.

Yes, Fresk products are available in physical stores in
All of Europe. Please contact the retailer in advance to check.
whether the product you want is currently in stock.

Yes, we supply to retail stores, both physical and
online.

Would you like to know more about the possibilities of becoming a sales partner?
Interested in becoming a Fresk member? Then fill out the contact form on our website. Our team
would be happy to contact you to discuss the options.

If you order today, your order will usually be delivered
shipped the next business day. However, this only applies to orders placed on
working days (Monday to Friday). Orders placed in
If done on weekends or public holidays, they will be processed the next working day
processed and shipped.

As soon as the
Once your package leaves our warehouse, it will be delivered in the Netherlands within 1-2 days.
For Belgium, Luxembourg, Germany and France you should count on 2-4 days.
Shipments to the rest of Europe take 4-5 days. Fresk can
not be held responsible for delays due to
the carrier or courier.

We deliver to the following countries: Netherlands, Belgium,
Germany, Luxembourg, France, Ireland, Italy, Spain (excluding the
Canary Islands), Portugal, Monaco, Denmark, Estonia, Latvia, Lithuania,
Poland, Austria, Hungary, Romania, Bulgaria, Croatia, Slovenia, Czech Republic.

As soon as your package leaves our warehouse, you will receive a
email with the tracking code of your shipment.

All Fresk products have a six-month warranty period
months, which only applies to production and design defects.

Damage resulting from normal wear and tear, misuse,
Falls or loss of parts are not covered by this warranty.

Would you like to make use of the warranty? Then send an email
to customerservice@fresk.nl and state:

• You
  order number
• The
  date of your order
• You
  name
• A
  clear description of the defect
• A
  or multiple photos of the defect

Did you not purchase the product through our own webshop?
then please contact the store where you purchased the item.